Two-Factor Authentication

Two-factor authentication adds an extra layer of protection to your customer account in addition to the password by requiring a second factor. For this, you can use an authenticator app that generates a time-limited code.

If no authenticator is set up, validation via email to the email address stored in the account is automatically used.

Table of Contents

• Enable 2FA in CloudPit
• Enable 2FA in Controlpanel
• Disable 2FA
• New Device or Lost Access
• Multiple Accesses for One Customer Account

Enable 2FA in CloudPit

Log in to CloudPit and click on My CloudPit (1) at the top right.

Open the Two-Factor Authentication section on the left (2).

Click on Enable Two-Factor Authentication (3).

Then follow the displayed steps.

Scan the QR code with your authenticator app or manually enter the displayed code into the app.

Then enter the code from your authenticator app in CloudPit and confirm the setup.

After successful activation, two-factor authentication is active for your CloudPit account.

Enable 2FA in Controlpanel

Log in to the Controlpanel and open Account → Two-Factor Authentication.

Scan the QR code with your authenticator app or manually copy the displayed code into the app.

Then enter the code from your authenticator app in the field below and click Verify Code.

After successful verification, two-factor authentication will be activated.

You will then be shown recovery codes or offered to download them.

Disable 2FA

Open the two-factor authentication section in the customer account.

In the Controlpanel, open Account → Two-Factor Authentication.

Click on Disable 2FA.

Enter your password and confirm again with Disable 2FA.

After successful confirmation, the authenticator is disabled.

New Device or Lost Access

If you no longer have access to your authenticator app, you can use one of your recovery codes during login.

Then disable two-factor authentication and set it up again with the new device.

No Login Option Available

If you have neither access to your authenticator app nor your recovery codes, support can disable two-factor authentication for you.

This is only possible after clear identification.

To do so, send an email to support@easyname.com requesting the deactivation of two-factor authentication.

Attach a copy of the account holder’s ID to the email, such as a passport, identity card, or driver’s license.

After successful verification, two-factor authentication will be disabled. Email validation will then be active again.

Multiple Accesses for One Customer Account

CloudPit

In CloudPit, multiple users can be created for one customer account. Use this feature if multiple people need access to the same customer account.

Controlpanel

In the Controlpanel, multiple devices can be set up with the same secret key. For this, scan the QR code on all devices or manually enter the displayed code into each authenticator app.

Alternatively, a password manager with TOTP functionality can be used.