Our services Security & Troubleshooting

Your website has a problem.
We’ll sort it out.

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Our Premium Service gives you a clear answer to the questions that always crop up when technical problems arise:

  • We analyse your problem
  • We’ll tell you honestly what’s possible
  • Your data remains secure throughout

Straightforward, reliable, at a fixed price.

We'll handle these situations for you.

Your WordPress website is suddenly displaying errors
Something isn’t working as it should – pages aren’t loading, 5xx errors are appearing, or the website is unavailable.
You suspect there is malicious code on your WordPress website
Unknown content shows up on your site, your browser warns you about the page, or your hosting provider reports an infection.
Data has been lost or needs to be recovered
Data has been accidentally deleted, an update has caused a problem, or you want to revert to an earlier version.
You just don’t want to do it yourself
And that’s perfectly fine. That’s what this service is for.

Not sure if your situation is covered? Our support team will help you choose the right service.

What we can do for you 

Troubleshooting

Our experts analyse your WordPress website, resolve technical issues such as 5xx errors, and update WordPress, plugins and themes – so that your website runs reliably again.

  • Fixing technical errors such as 5xx errors
  • Updating WordPress, plugins and themes
  • Removing unused plugins & themes
  • Optimising performance & security

ⓘ Applies to WordPress only. Paid or custom extensions cannot be updated. If a PHP update is not possible, we will restore the previous version and provide an assessment of the source of the error.

One-off fixed price: €99,–

With VIP support:€99,– €74,–

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WordPress Malware Removal

Malware and malicious code will be removed from your website, plugins and themes will be updated to the latest version, and file permissions on your package will be checked and adjusted.

  • Removing malware and malicious code
  • Update plugins & themes (via WP-Toolkit)
  • Check & adjust file permissions
  • Ensure everything works properly

ⓘ Not available for WordPress Multisite. Paid themes and plugins, as well as custom plugins and child themes, will not be modified or updated.

One-off fixed price: €99,–

With VIP support: €99 €74

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Backup & Restore

We’ll restore your website quickly and reliably from the available backups – using the backups stored in CloudPit, oneHome or Borg to precisely restore your website to its original state.

  • Restoration from CloudPit, oneHome or Borg
  • Checking backup availability in advance
  • Functionality check after the restore

ⓘ Requires an available backup. We check availability before we start.

One-off fixed price: €39,–

With VIP support:€39,– €29,–

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Found the right service?

Just drop us a quick line to let us know what you need – we'll sort out all the details in advance and make sure your project runs smoothly.

Request service

Problem solved in three steps

No prior technical knowledge is required. We’ll guide you every step of the way, from your first click to the finished result.

Send enquiry

Please briefly describe what isn’t working. The form takes less than a minute to complete.

We’ll be in touch

Our team will review your case and get back to you with details of what we can do and how much it will cost.

Resolve the issue

Once you’ve confirmed, we’ll take care of it. We’ll let you know as soon as everything’s sorted and working properly.

What our customers say about our service

Patient professionals at work

At easyname, patient professionals are at work.

I have been a customer of easyname’s predecessor companies for many years. It was now time to streamline the system and adapt the individual products that had grown over the years.

Most recently, during the migration and administrative consolidation of several products, I received the most patient and excellent support from Patrick.

Thank you very much

Martin
Verified customer
Prompt, professional and solution-focused support

Having been in touch several times now (since switching from Sprit/Melon) with various members of the easyname service team (most recently with Vincent), I can say nothing but good things: their replies are prompt, professional and solution-oriented, and they also have a personal touch. I can certainly recommend the company!

Mark
Verified customer
Excellent support with setting up an SSL certificate for an external subdomain

After being fobbed off by another Austrian provider following hours of phone calls and incorrect information because I wanted to set up an SSL certificate for an external subdomain, I decided to switch to easyname. Naturally, I checked with support beforehand to see if this was possible here. I was then guided step by step by Level 1 and subsequently Level 2 support, both over the phone and by email, and was able to complete the setup quickly. Top-notch support!

Clemens
Verified customer
Top product! Top service! Great price!

We switched from adino to easyname because the storage for email addresses was full and an upgrade wasn’t possible. Now we’re paying just a third of the annual cost. Moving to the new server wasn’t entirely straightforward for us, as we use Apple Mail on all our devices. Vincent supported me via email with his expertise; he was very patient, always friendly and really did everything he could to ensure that it worked on all devices in the end. Unfortunately, Apple can be a bit tricky in that regard. I can highly recommend easyname; I felt very well looked after and was never left in the lurch. Thank you! TOP!

Anna
Verified customer
Very knowledgeable and friendly

Very knowledgeable and friendly customer support.
We’re very happy with our
switch to easyname for our web hosting!

Best wishes from the Waldviertel

Achoo
Verified customer
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Support & Setup

Need something custom? Book a technician hour.

Not every enquiry fits into a standard package – and that's perfectly fine. With a technician hour, you get personalised technical support tailored to your needs. We'll agree on the best approach in advance.

  • More complex special migration cases
  • Customised adjustments following migration
  • Configurations outside the standard scope
  • Specialised technical solutions on request

One-off: €50,- per hour

With VIP support:€50,– just €38,– per hour

Request service

Ready to get started? Then get in touch.

Briefly describe what you need – we'll get back to you quickly and sort out the rest with you.

  • Quick response: personalised, not automated
  • Cost estimate in advance: you'll know all the costs before any work begins
  • Honest answers: we'll tell you what's possible – and what isn't. Nothing happens without your go-ahead.

Service selection

Your data

So that we can reach you:

Customer data

Help us to allocate your enquiry more quickly:

Your request

VIP-Support

Your direct line to our team

Priority handling, a response to your ticket within 1 hour and up to 25% off all Premium Services.

Just €2.99 per month

Book now
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Frequently Asked Questions

Lukas from easyname

Billing is either at a flat rate or based on the time required, depending on the service you use. Our support team will let you know all the costs in advance, so you know exactly what to expect.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Daniela from easyname

With our Premium Services, you’ll receive fast and targeted support for technical issues relating to your hosting, WordPress or email account. You can book the services you need directly through our support team, who will help you choose and set them up.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Tobias from easyname

That depends on the scope and complexity of the case. We’ll review your case and give you an initial estimate of the timeframe – so you can plan ahead.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Daniela from easyname

Our premium services include, amongst other things, website migrations, troubleshooting, security updates, speed optimisations, email client set-ups, as well as bespoke customisations and installations. Each service has a clear price and is implemented quickly. 

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Anna from easyname

Our VIP Support offers you priority ticket handling (‘Skip the line’), a guaranteed response within 1 hour (Monday to Friday, 8 am – 6 pm), and up to 25 % off Premium Services.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com

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