Premium Services

Technical support,
whenever you need it.

Find the right service
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Some hosting-related tasks require an expert touch – whether it's a migration, troubleshooting or getting the configuration right. You tell us what needs doing, and our team will take care of it. At a fixed price, without having to get to grips with it yourself.

Quick help
You can book the service you need directly through our support team – with no fuss.
Easy booking
Book the service you require easily via our support team.
A clear fixed price
You pay a flat rate per service. We only charge based on the time required for tasks that are difficult to predict – and we'll let you know in advance.
Wide range of services
From migration to security and web development, right through to configuring your data.

What do you need help with
 

Select the section that best suits your needs. On each page, you’ll find the individual services with full details and fixed prices.

Migration & Transfer

You’re switching providers. We’ll take care of the rest.

Want to move your website, WordPress site or emails to easyname? We'll handle the entire migration – with no data loss, no downtime, and everything checked before we're done.

Website migration · WordPress migration · Email migration · Setting up an email client
from €19

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Security & Troubleshooting

Your website has a problem. We'll solve it.
Is your website showing errors such as 5xx issues, do you suspect malicious code, or has data been lost? We'll analyse the cause, give you an honest assessment of what can be done, and get your website running reliably again.

Troubleshooting · Removal of malicious code from WordPress · Backup & Restore
from €39

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Web development & customisation

You know what you want. We’ll make it happen.

From updating to the latest version of PHP, to creating an exact website clone, right through to minor customisations to your landing page – leave the implementation to us.

PHP Ready Service · Website Duplicate · Customised Landing Page
from €19

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Data Management & Configuration

Your data is secure. Your configuration is correct.

Secure database transfer, custom software installation or tailored DNS settings? We’ll take care of the technical set-up – you retain control over your data.

SQL Import/Export · Software installation · Custom DNS settings
from €19

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Prefer to switch yourself?

 

Want to switch to easyname completely rather than book individual services – and do it yourself, step by step? On our page about switching providers, you'll find guides for domains, websites, email and WordPress. And if you'd rather leave it to us, the migration is just a click away as a Premium Service.

How switching works

Your solution in three steps

Whichever area you choose, getting started works the same way.

Send enquiry

Please briefly describe what this is about. The form takes less than a minute to complete.

We’ll be in touch

Our team will review your case and get back to you – letting you know what we can do, how much it will cost and what we need from you.

Start implementation

Our team will take care of the task; you don’t need to worry about a thing.

Request service
Smiling woman with curly hair wearing a headset and a yellow sweater, seated at a desk with a monitor.
Support & Setup

Need something custom? Book a technician hour.

Not every enquiry fits into a standard package – and that's perfectly fine. With a technician hour, you get personalised technical support tailored to your needs. We'll agree on the best approach in advance.

  • More complex special migration cases
  • Customised adjustments following migration
  • Configurations outside the standard scope
  • Specialised technical solutions on request

One-off: €50,- per hour

With VIP support:€50,– just €38,– per hour

Request service
VIP Support

Faster service. And a better price on every job.

With VIP Support, you save on all Premium Services – and your enquiries are given priority. Choose an area and see exactly how much you'll save.

  • Priority processing
  • Response within 1 hour
  • Up to 25% discount

Migration & Relocation

Website, WordPress or email – with no data loss and no downtime.

ServicePrice excluding
VIP support		Price including
VIP support		You save
Website migration€129.00€96.00€33.00
WordPress migration€99.00€74.00€25.00
Email migration€19.00€12.00€7.00
Email client setup via TeamViewer€19.00€14.00€5.00

Security & Troubleshooting

Fix errors, remove malicious code, restore data from the backup.

ServicePrice excluding
VIP support		Price including
VIP support		You save
Troubleshooting€ 99.00€74.00€25.00
WordPress malicious code removal€99.00€74.00€25.00
Backup & Restore€39.00€29.00€10.00

Web development & customisation

PHP update, website cloning or customisations to your landing page.

ServicePrice excluding
VIP support		Price including
VIP support		You save
PHP Ready Service€99.00€74.00€25.00
Website duplicate€39.00€29.00€10.00
Custom landing page€19.00€14.00€5.00

Data Management & Configuration

Database transfer, software installation and DNS settings.

ServicePrice excluding
VIP support		Price including
VIP support		You save
Import/Export SQL€39.00€29.00€10.00
Software installation€79.00€59.00€20.00
Custom DNS settings€19.00€14.00€5.00

VIP Support: € 2.99 / Month

Get VIP Support

Frequently Asked Questions

Lukas from easyname

Billing is either at a flat rate or based on the time required, depending on the service you use. Our support team will let you know all the costs in advance, so you know exactly what to expect.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Daniela from easyname

With our Premium Services, you’ll receive fast and targeted support for technical issues relating to your hosting, WordPress or email account. You can book the services you need directly through our support team, who will help you choose and set them up.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Tobias from easyname

That depends on the scope and complexity of the case. We’ll review your case and give you an initial estimate of the timeframe – so you can plan ahead.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Daniela from easyname

Our premium services include, amongst other things, website migrations, troubleshooting, security updates, speed optimisations, email client set-ups, as well as bespoke customisations and installations. Each service has a clear price and is implemented quickly. 

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Anna from easyname

Our VIP Support offers you priority ticket handling (‘Skip the line’), a guaranteed response within 1 hour (Monday to Friday, 8 am – 6 pm), and up to 25 % off Premium Services.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com

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