How do I change or reset the password for my email address?

You cannot retrieve the password of an email mailbox. If you have forgotten your email password, no longer know the current password, or want to change it, set a new password. 

Note: This article differs depending on the system (CloudPit or Controlpanel). Please use the appropriate section.

Table of Contents

Change password in CloudPit

Log in to CloudPit and open the desired web hosting package.

Open the Emails section and go to Email Addresses.

Click Actions next to the desired email address and select Edit Email Address.

Enable the option to set a new password and enter the new password.

Alternatively, you can automatically generate a secure password by clicking the key icon.

Save the change. The new password will then be valid for webmail and email clients.

Change password in the Control Panel

Log in to the Control Panel and open Web Hosting → Email Mailboxes.

Click the pencil icon on the right for the desired mailbox to open management.

Enter the new password in the New Password field.

Alternatively, you can automatically generate a secure password by clicking Generate Password.

Save the change. The new password will then be valid for webmail and email clients.

Note: If you use the mailbox in an email client, you must also enter the new password there.