What are the cancellation periods and where can I find them?

You can find an overview of cancellation periods for new product purchases on our website easyname.at under the respective product group. Below you will find instructions on where to locate the cancellation periods for your existing products in Cloudpit and the easyname Control Panel.

Where can I find the cancellation periods in my Cloudpit account?

In Cloudpit, you can find the cancellation periods for the respective products in the contract overview. You can find the contract overview in your Cloudpit account under "Mein Cloudpit"(1) and the submenu item "Vertragsübersicht"(2)

In the contract overview, click on "Aktionen"(1) and then "Vertrag kündigen"(2) for the contract whose cancellation period you wish to view.

In the following menu, you will see all term data for the affected contract.

Where can I find the cancellation periods in my easyname Control Panel?

First, it is important to mention that not all products in the easyname Control Panel have cancellation periods. Hosting packages and VPS products can be cancelled at any time. Here is a brief explanation of how you can view the cancellation periods for the Website Builder and domains:

Where can I find the domain cancellation periods in the easyname Control Panel?

To view the cancellation period for one of your domains, click on "Domains"(1) in the left menu of your Control Panel and then on "Verwalten"(2) to access the domain management overview.

In the following menu, under "Verlängerung," you will find all relevant term data for the affected domain, including the cancellation period.

Where can I find the Website Builder cancellation periods in the easyname Control Panel?

In your easyname Control Panel, you will find the "Kündbar bis" (Cancelable until) date in the management section of the respective Website Builder. To access the management section, click on "Websitebuilder"(1) in your easyname Control Panel and then on "Verwalten"(2) for the desired product.

In the management section of the Website Builder, you will find the latest possible cancellation date under "Kündbar bis."