Controlpanel - How do I configure my mail client?

If you have always been a customer of easyname, this guide applies, not this one: CloudPit - How do I configure my mail client?

Although CRAM-MD5 is a secure authentication protocol, it is no longer supported by many manufacturers and is becoming increasingly obsolete. Our Webhosting 2.0 platform therefore relies exclusively on modern SSL/TLS encryption.

Please note that to retrieve your emails using an email program (POP or IMAP), a paid hosting product is required. Alternatively, our free webmail is available to you.

Table of Contents

1. What are the correct server settings?
   1. Incoming mail server (IMAP)
   2. Incoming mail server (POP)
   3. Outgoing mail server (SMTP)
2. How do I configure my email client?
   1. Where do I find the settings in Outlook?
   2. Where do I find the settings in Thunderbird?
   3. Where do I find the settings in Apple Mail? (MacOS)
   4. Where do I find the settings in Apple Mail? (iOS)
   5. Where do I find the settings in Gmail? (Android)
3. What should I do if the above steps do not work?

1. What are the correct server settings?

Some email programs automatically use a default value for usernames, passwords, or ports instead of the actual values. If these are not corrected with the right values, it can cause problems with sending and receiving emails.

1.1 Incoming mail server (IMAP)

• Hostname: imap.easyname.com
• Port: 993
• Security: SSL/TLS
• Authentication type: Password, normal

1.2 Incoming mail server (POP)

• Hostname: pop.easyname.com
• Port: 995
• Security: SSL/TLS
• Authentication type: Password, normal

1.3 Outgoing mail server (SMTP)

• Hostname: smtp.easyname.com
• Port: 465
• Security: SSL/TLS
• Authentication type: Password, normal

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2. How do I configure my email client?

Depending on the client, you will find the server settings in different places. The following articles describe some of these paths for the most common clients.

2.1 Where do I find the settings in Outlook?

In Outlook, click on the "File" menu, then in the window that opens, click on "Account Settings" -- "Server Settings".

Here you can adjust the settings for the incoming and outgoing mail servers.

If you still cannot send or receive emails, open the Control Panel and select the option "Mail (Microsoft Outlook) (32-bit)".

   

In these settings, click on "Email Accounts" and then select the account you want to change. First, click on the desired email address on the left and then on "Change". In this window, enter the correct server settings and then click on "More Settings".

First, check whether the option "The outgoing mail server (SMTP) requires authentication" is selected under the "Outgoing Server" tab, and below that, "Use same settings as my incoming mail server".

Then check whether the correct ports and encryption are listed under the "Advanced" tab. Now click "OK".

Finally, click on "Test Account Settings". If no error message appears here, you can click "Next" and finish changing the account.

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2.2 Where do I find the settings in Thunderbird?

Right-click on the email address and select "Settings" from the menu. Now switch to the "Server Settings" section. There you can change "Connection Security" under "Security and Authentication" to SSL/TLS and select "Password, normal" as the authentication method.

Then check the settings under "Outgoing Server (SMTP)" for any configuration errors.

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2.3 Where do I find the settings in Apple Mail? (mac OS)

Open System Preferences and click on Internet Accounts.

Click on "Add Account" and select "Add Other Account" from the list of email providers.

Enter your email address and the associated password and click "Sign In". In the window that opens, add the server address.

If sending or receiving does not work with these settings, open the server settings behind the email address and check the following points:

• Are the form fields for account name and password filled in or empty? For correct sending and receiving, these must always be filled in. If "automatic" or "optional" is shown, you need to re-enter the email address and password and save them.
• Are specific ports specified for the incoming and outgoing mail servers, or is "automatically manage" checked? If it is set to automatically manage, you need to uncheck it and enter the ports mentioned above.
• Is the correct authentication type selected? "Password, normal" must be selected here.

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2.4 Where do I find the settings in Apple Mail? (iOS)

Go to the "Settings" icon and into the menu "Mail, Contacts, Calendars" or "Mail" in newer iOS versions.

1. Under "Accounts", select the desired email address and then click on "Server Settings".
2. Select IMAP under "My Email" and enter your email address for the account.

1. Change the authentication method from "MD5 Challenge-Response" to "Password"
2. Save your settings to complete the process

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2.5 Where do I find the settings in Gmail? (Android)

Open the "Settings" app and select the "Passwords and Accounts" option.

In the list, click on the account you want to change, then on "Account settings".

This will take you to the settings of the Gmail app, where you need to select the specific account again.

You will find the settings for the incoming and outgoing mail servers at the end of the list.

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3. What should I do if the above steps do not work?

If, contrary to expectations, your email client displays an error message or if sending and receiving emails is disrupted, please do not hesitate to contact us.

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