CloudPit - How do I configure my mail client?

If you are using Control Panel, please follow these instructions and not these: Control Panel - How do I configure my mail client?

Although CRAM-MD5 is a secure authentication protocol, it is no longer supported by many manufacturers and is losing relevance. Our Webhosting 2.0 platform therefore relies exclusively on modern SSL/TLS encryption.

Please note that to retrieve your emails using an email program (POP or IMAP), a paid hosting product is required. 

Table of Contents

1. What are the correct server settings?
   1. Incoming mail server (IMAP)
   2. Incoming mail server (POP)
   3. Outgoing mail server (SMTP)
2. How do I configure my email client?
   1. Where can I find the settings in Outlook?
   2. Where can I find the settings in Thunderbird?
   3. Where can I find the settings in Apple Mail? (MacOS)
   4. Where can I find the settings in Apple Mail? (iOS)
   5. Where can I find the settings in Gmail? (Android)
3. What should I do if the above steps do not work?

1. What are the correct server settings?

Some email programs use an automatic value instead of the specific username, password, or ports. If this is not corrected with the proper value, sending and receiving issues may occur.

1.1 Incoming mail server (IMAP)

• Hostname: imap.wh20.easyname.systems
• Port: 993
• Security: SSL/TLS
• Authentication type: Password, normal

1.2 Incoming mail server (POP)

• Hostname: pop.wh20.easyname.systems
• Port: 995
• Security: SSL/TLS
• Authentication type: Password, normal

1.3 Outgoing mail server (SMTP)

• Hostname: smtp.wh20.easyname.systems
• Port: 465
• Security: SSL/TLS
• Authentication type: Password, normal

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2. How do I configure my email client?

Depending on the client, you will find the server settings in slightly different ways. The following articles describe some of these methods for the most common clients.

2.1 Where can I find the settings in Outlook?

In Outlook, click on the "File" menu, then in the window that opens, click on "Account Settings" -- "Server Settings".

Here you can adjust the settings for the incoming and outgoing mail servers.

If sending or receiving is still not possible, open the Control Panel and select the option "Mail (Microsoft Outlook) (32-bit).

   

In these settings, click on "Email Accounts" and then select the account you want to change. First, click on the desired email address on the left and then either on "Change". In this window, enter the correct server settings and then click on "More Settings".

First, check whether the option "Outgoing server (SMTP) requires authentication" is selected in the Outgoing Server tab, and below that, "Use same settings as my incoming mail server."

Then also check in the "Advanced" tab whether the correct ports and the correct encryption are specified. Now click "OK".

Finally, click on "Test Account Settings". If no error message is displayed here, you can click "Next" and finish the account change.

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2.2 Where can I find the settings in Thunderbird?

Right-click on the email address and select "Settings" from the menu. Now switch to the "Server Settings" section. There you can change the "Connection security" under "Security and Authentication" to SSL/TLS and select "Password, normal" as the authentication method.

Next, check the settings under "Outgoing Server (SMTP)" for any configuration errors.

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2.3 Where can I find the settings in Apple Mail? (mac OS)

Open System Preferences and click on Internet Accounts.

Click on "Add Account" and in the list of email providers select "Add Other Account".

Enter your email address and the associated password and click "Sign In". In the next window, add the server address.

If sending or receiving is not possible with these settings, open the server settings behind the email address and check the following points:

• Are the form fields for account name and password filled in or empty? For correct sending and receiving, these must always be filled in. If "automatic" or "optional" appears here, you must re-enter the email address and password and save them.
• Are specific ports specified for the incoming and outgoing mail servers, or is "automatically manage" checked? If "automatically manage" is checked, you must uncheck it and enter the ports listed above.
• Is the correct authentication type selected? Here, "Password, normal" must be selected.

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2.4 Where can I find the settings in Apple Mail? (iOS)

Go to the "Settings" icon and open the "Mail, Contacts, Calendars" menu or "Mail" in newer iOS versions.

1. Under "Accounts", select the desired email address and then click on "Server Settings".
2. Select IMAP under "My Email" and enter your email address under account.

1. Change the authentication method from "MD5 Challenge-Response" to "Password"
2. Save your settings to complete the process

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2.5 Where can I find the settings in Gmail? (Android)

Open the "Settings" app and select the option "Passwords and Accounts".

In the list, click on the account you want to change, then on "Account settings".

You will then be redirected to the settings of the Gmail app, where you must select the specific account again.

You will find the settings for the incoming and outgoing servers at the end of the list.

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3. What should I do if the above steps do not work?

If, contrary to expectations, your email client displays an error message or the sending and receiving of emails is disrupted, please do not hesitate to contact us.