Technical support on demand

With Premium Services, you receive fast and targeted help for technical issues relating to your web hosting.

Fast support
Get quick help with technical issues and save valuable time.
Simple booking
Book the desired service conveniently via our support team.
Billing
Billing is on a flat-rate basis, with the exception of unforeseeable services.
Broad range of services
From migration, security and web development to customised support.
Premium Service
Our Premium Services offer targeted technical support for hosting, WordPress and email.
  • Time saving: Fast processing of your requests

  • Booking convenience: Directly via our support team

  • Flexibility: payment as a lump sum or according to expenditure

From
9,00 €

Our premium services at a glance

 Price without
VIP support 
Price with
VIP support 

Migration & relocation

Whether website, WordPress or email - we take care of the secure and smooth migration so that everything continues to run seamlessly where you need it. Get in touch now

  
Website migration€ 129,00€ 96,00
WordPress migration€ 99,00€ 74,00
Email-Migration€ 19,00€ 12,00

Security & troubleshooting

We remove malicious code, fix technical errors and restore your website from backups so that it runs securely and reliably at all times. Get in touch now

  
Troubleshooting€ 99,00€ 74,00
WordPress malware removal€ 99,00€ 74,00
Backup & Restore€ 39,00€ 29,00

Web development & customisation

We offer web development and customisation according to your needs - from performance optimisation and individual layout adjustments to the creation of flexible website duplicates. Get in touch now

  
PHP Ready Service€ 99,00€ 74,00
Website duplicate€ 39,00€ 29,00
Customised landing page€ 19,00€ 14,00

Data management & configuration

We take care of the secure import and export of databases, install customised software solutions and optimise your DNS settings to ensure smooth use of our services. Get in touch now

  
Import / Export SQL€ 39,00€ 29,00
Software installation€ 79,00€ 59,00
Customised DNS settings€ 19,00€ 14,00

Support & setup

We offer customised technical support, set up email forwarding and out-of-office notifications and configure email clients via TeamViewer - quickly, professionally and entirely according to your needs. Get in touch now

  
Customised services - Technician lesson€ 50,00€ 38,00
Setting absence assistants / forwarding€ 9,00€ 7,00
Email-Client setup via Team Viewer€ 19,00€ 14,00

VIP-Support

Fast help, exclusive benefits!

In addition to our Premium Services, we offer you a low-cost subscription that gives you several advantages at the same time:

  • up to 25 % discount on premium services of your choice
  • Skip the line - preferential processing of your enquiries
  • Ticket reply within 1 hour

Only €2.99 / month 

 

Frequently Asked Questions

Anna from easyname

You will be billed either at a flat rate or on a time and material basis, depending on which service you use. Our support team will inform you of all costs in advance so that you know exactly what to expect.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Daniela from easyname

With our Premium Services, you receive fast and targeted support for technical issues relating to your hosting, WordPress or email inbox. You can book the services you need directly via our support team, who will help you select and implement them.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Anna from easyname

- WordPress migration
- Website migration (without shop)
- Email migration (up to 3 mailboxes)

The costs for the migration are transparent and vary depending on the service. All migrations are carried out professionally and without downtime so that you can quickly get back to working with your website.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Daniela from easyname

Our premium services include website migrations, bug fixes, security updates, performance optimisations, email client setups, customisations and installations. Each service has a clear price and is implemented quickly.
 

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com
Daniela from easyname

Our VIP support offers you preferential ticket processing ("skip the line"), a guaranteed response within 1 hour (Monday to Friday from 8 a.m. to 6 p.m.), and up to 25 % discount on premium services.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+43 1 353 2222 or support@easyname.com