Premium Services

Technical support on demand

With Premium Services, you receive fast and targeted help for technical issues relating to your web hosting.

Learn more
  • Fast support
    Get quick help with technical issues and save valuable time.
  • Simple booking
    Book the desired service conveniently via our support team.
  • Billing
    Billing is on a flat-rate basis, with the exception of unforeseeable services.
  • Broad range of services
    From migration, security and web development to customised support.

Customised technical support according to your needs

Our Premium Services offer targeted technical support for hosting, WordPress and email.

  • Time saving: Fast processing of your requests
  • Booking convenience: Directly via our support
  • Flexibility: Payment as a lump sum or according to expenditure
Enquire now

Our premium services at a glance

 
Price without
VIP support
Price with
VIP support

Migration & relocation

Whether website, WordPress or email - we take care of the secure and smooth migration so that everything continues to run seamlessly where you need it. Get in touch now

Website migration
We take over the migration of your website from your previous provider - whether Joomla, Drupal, other CMS or static HTML site. Note: This service does not apply to online shops and is dependent on our capacity.
€129.00
€96.00
WordPress migration
The migration of your WordPress website is handled efficiently - whether it's a switch to another provider, a move between domains within the system or a change of location within the same domain. A secure and error-free migration is always guaranteed.

Our team takes care of data transfer, configuration and functional testing so that the website remains accessible at all times without downtime or data loss.
€99.00
€74.00
Email-Migration
The migration of your existing email mailboxes (max. 3) from your previous provider is carried out reliably using secure ImapSync technology. We guarantee an error-free transfer of all emails, folders and settings so that your email data is migrated to the new server without loss and with minimal effort.
€19.00
€12.00

Security & troubleshooting

We remove malicious code, fix technical errors and restore your website from backups so that it runs securely and reliably at all times. Get in touch now

Troubleshooting
Our experts will analyse your website, fix errors such as 5xx issues and update WordPress as well as plugins and themes (excluding paid or custom extensions). Unused plugins and themes are removed to optimise performance and security.

Important notes: This service only applies to WordPress. Paid or custom extensions cannot be updated. If a PHP version update is not possible, we will restore the previous version and provide a detailed assessment of the source of the error.
€99.00
€74.00
WordPress malware removal
Malware and malicious code are effectively removed from your website to ensure its security. Plugins and themes are updated to the latest version, as far as this is possible via the WP-Toolkit. We also check the file permissions on your package and adjust them if necessary to ensure proper functionality.

Please note: This service is not available for WordPress Multisite. Paid themes and plugins as well as custom plugins and (child) themes will not be edited or updated.
€99.00
€74.00
Backup & Restore
We restore your website quickly and reliably from the available backups. We use the backups stored in CloudPit, oneHome or Borg to precisely restore your website to its original state.
€39.00
€29.00

Web development & customisation

We offer web development and customisation according to your needs - from performance optimisation and individual layout adjustments to the creation of flexible website duplicates. Get in touch now

PHP Ready Service
Your WordPress website will be prepared for the latest PHP version. We analyse and optimise it, update WordPress and all compatible plugins and themes and make the PHP version adjustment directly in the control panel. We only update paid extensions with a valid licence and available update option via the WordPress backend or WP Toolkit.
€99.00
€74.00
Website duplicate
We create an exact clone of your website after checking its feasibility. All content and functions are transferred to ensure a seamless copy. Please note, however, that this service is not available for online shops.
€39.00
€29.00
Customised landing page
We make small, uncomplicated adjustments to existing HTML and PHP landing pages. We optimise the page according to your wishes to ensure improved functionality and user experience.
€19.00
€14.00

Data management & configuration

We take care of the secure import and export of databases, install customised software solutions and optimise your DNS settings to ensure smooth use of our services. Get in touch now

Import / Export SQL
We ensure the secure and unaltered transfer of your databases without making any adjustments to tables or structures.
€39.00
€29.00
Software installation
The installation of customised software such as shops, CMS or other applications is carried out after careful examination of feasibility and consideration of the infrastructural conditions. This ensures a smooth installation that is customised to your requirements. Please note that this service is not available as an app in the customer centre.
€79.00
€59.00
Customised DNS settings
We make the necessary adjustments to the DNS settings, both internally and externally, for example in the event of email problems after a change of provider. In addition, we transfer necessary settings to other providers if the customer continues to use certain services such as email with us.
€19.00
€14.00

Support & setup

We offer customised technical support, set up email forwarding and out-of-office notifications and configure email clients via TeamViewer - quickly, professionally and entirely according to your needs. Get in touch now

Customised services - Technician lesson
Our personalised technician hour offers you customised technical support tailored to your needs. Whether it's customisations, configurations or special technical solutions - our experts will professionally implement your requirements.
€50.00
€38.00
Setting absence assistants / forwarding
We professionally set up automatic email forwarding or out-of-office notes for you so that important messages are optimally managed even in your absence.
€9.00
€7.00
Email-Client setup via Team Viewer
Setting up your email client is quick and easy with TeamViewer. Our experts will ensure that your email account is optimally configured and working properly.
€19.00
€14.00

VIP supportFast help, exclusive benefits!

In addition to our Premium Services, we offer you a low-cost subscription that gives you several advantages at the same time:

  • up to 25 % discount on premium services of your choice
  • Skip the line - preferential processing of your enquiries
  • Ticket reply within 1 hour

Only €2.99 / month

Book now

More than 230,000 satisfied customers
trust in the easyname offer.