Note: If you wish, we can handle the entire domain and service transfer for you as part of our Premium Services. Together with you, we will first check whether a migration without interruptions is possible and then carry out all necessary steps for you.
If you want to transfer your domain including websites and email addresses to easyname without any outages of your services, there is a certain order that should be followed—both in CloudPit and our legacy Control Panel. This article describes the necessary steps for both customer interfaces.
1. I manage my domains in CloudPit
1.3 Email addresses & mailboxes
1.5 Domain transfer & nameserver change
2. I manage my domains in the legacy Control Panel
2.3 Email addresses & mailboxes
2.5 Domain transfer & nameserver change
Add your domain, which is currently still with another provider, as an external domain at easyname. To do this, in your easyname CloudPit account, next to your web hosting contract, click the [MORE] button and select the submenu → [Add external domain].
In the following window, you will be shown a TXT DNS entry tailored to your account, which you must enter in the DNS zone at your current provider. This entry always begins with site-verification= and should be entered exactly as specified in the assistant.
As soon as the DNS entry is propagated correctly, you can enter the domain name in the input field and click the [+Verify ownership] button. You can check the current propagation status with tools such as https://whatsmydns.net.
If you have set the TXT DNS entry correctly and it is propagated correctly, a success message should appear immediately. If not, check whether the TXT DNS entry for the specified (sub-) domain is propagated correctly and, if necessary, make corrections at your current DNS provider.
To set up your external domain for use with our web and mail services, click the [MORE] button next to the newly added external domain in the web hosting management interface and in the context menu → [Set up external domain].
Our assistant will now ask you whether you want to transfer DNS management to CloudPit or keep it with your current provider. For a service interruption-free domain transfer, select to keep DNS management.
You can now copy the DNS entries and enter them at your previous provider. For example, if you only want to use our mail service, the following entries must be set:
| NAME | TYPE | TTL | PRIO | VALUE |
|---|---|---|---|---|
| mail-in | A | 600 | use from the assistant | |
| MX | 600 | 10 | mx03.secure-mailgate.com | |
| MX | 600 | 10 | mx04.secure-mailgate.com | |
| TXT | 600 | v=spf1 a mx include:secure-mailgate.com ~all |
You can request the DKIM DNS entry from support after one day and then enter it into your DNS zone.
If you have email addresses with your current provider, you must now also create them anew at easyname. To do this, in the web hosting management interface under [Email] → [Email addresses], create the desired addresses.
More on this under → How can I transfer my website to easyname?
To initiate the domain transfer, please contact our support.
Add your domain, which is currently still with another provider, as an external domain at easyname. To do this, go to your easyname Control Panel and click [Domains] → [External Domains] and follow the instructions given there. Important: Here you must either select the method with the subdomain or the text file, but not the variant with changing the nameservers, as otherwise your website may go offline!
Now you need to obtain the current DNS entries of type "A", "MX", and—if available—"TXT" and "SRV" from your current provider and then replicate them in the easyname Control Panel under [Domains] → yourdomain.com → DNS. Important: You only need to replicate the entries of type "A" and "MX" if hosting and mail service are to remain with the old provider.
If you have email addresses with your current provider, you must now also create them anew at easyname. First, create a separate mailbox for each user by clicking [Webhosting] and selecting the [Email mailboxes] option.
Then create the email addresses: Go to [Domains] → yourdomain.com → Email in the Control Panel. You can now create the desired email addresses and specify which mailbox they should use.
If you intend to migrate websites to easyname, you need to upload the web data as well as—if available—the databases to easyname. The upload of web data can be done, for example, via FTP, while the database can be imported via phpMyAdmin.
If you need assistance with the website transfer, we can offer this as part of our Premium Services.
After all your services have been transferred to easyname, you can initiate the transfer of your domain to easyname. Please navigate to [Domains] → [Transfer domains] in your Control Panel.
Once you have placed the desired domain transfer in the shopping cart, please activate the option "Automatically configure domain(s) (recommended)". This will change the nameservers of your domain from the previous provider to the easyname nameservers. Since you have already adopted all DNS settings from the old provider in step 2, there will be no interruption to your domain services.