How do I manage my DNS records?

DNS records determine where your domain points. You need this function, for example, if your website should point to an external server, you use an external email provider, or you need to perform domain verification.

Note: DNS changes are only effective if your domain's nameservers point to easyname. If your domain uses external nameservers, manage the DNS records with the respective provider.
Note: These instructions differ depending on the system (CloudPit or Controlpanel). Use the appropriate section.

Table of contents

Add a DNS record in CloudPit

Log in to CloudPit.

Next to the desired domain, click MORE (1), then click DNS management (2).

If DNS management is still set to automatic, select manual management (3) to create your own DNS records.

CloudPit: DNS-Verwaltung öffnen und manuelle Verwaltung auswählen

Click + Add record.

CloudPit: Schaltfläche Eintrag hinzufügen in der DNS-Verwaltung

Select the desired record type, enter the required values, and save the change.

Special feature in CloudPit: “Name” field

Only the subdomain is entered in the Name field. The system adds the main domain automatically.

Example: If you want to create a record for www.easyname.at, enter only www in the Name field.

Do not enter the full domain. Otherwise, an incorrect record such as www.easyname.at.easyname.at will technically be created.

If you want to set a record directly for the main domain, leave the Name field empty or use @.

Add a DNS record in the Controlpanel

Log in to the Controlpanel.

Open the Domains menu item.

For the desired domain, click DNS.

Controlpanel: DNS-Einträge für eine Domain verwalten

Click + Add DNS record.

Select the desired record type, enter the required values, and save the change.

Common use cases

Point a website to an external server (A record)

Use an A record if your domain or subdomain should point to a server's IP address.

Example for the main domain:

  • Type: A
  • Name: empty or @
  • Value: Server IP address, e.g., 203.0.113.10

Example for a subdomain:

  • Type: A
  • Name: www
  • Value: Server IP address

Set up an external email provider (MX record)

Use an MX record if emails should be delivered through an external mail server.

  • Type: MX
  • Name: empty or @
  • Value: Provider's mail server address
  • Priority: As specified by the provider

Check existing MX records and remove old records if your provider specifies this.

easyname email with external nameservers: In CloudPit, you can continue to use email addresses if the MX records mx03.secure-mailgate.com and mx04.secure-mailgate.com (priority 10 each) and an A record mail-in pointing to the CloudPit hosting web server IP are set with the external DNS provider. In the Controlpanel, however, the easyname mail service only works with easyname nameservers. The MX hosts mx01.easyname.eu and mx02.easyname.eu belong to the Controlpanel mail infrastructure.

For more information about the requirements, see the article Can I use my easyname email addresses with external nameservers?.

Set up domain verification (TXT record)

Use a TXT record if an external provider wants to verify your domain.

  • Type: TXT
  • Name: As specified, e.g., @ or _acme-challenge
  • Value: Code provided by the provider

Point a subdomain to another address (CNAME)

Use a CNAME record if a subdomain should point to another address.

  • Type: CNAME
  • Name: e.g., blog
  • Value: Target address, e.g., zieladresse.example.com

Common sources of errors

  • You changed DNS records at easyname even though the domain uses external nameservers. These changes will then not take effect.
  • The full domain was entered in the Name field in CloudPit.
  • The wrong record type was selected.
  • Old or conflicting records were not removed.
  • The TTL or worldwide DNS update has not yet been completed.
  • The MX priority was set incorrectly.

How long do DNS changes take?

DNS changes are usually visible in the system immediately. The worldwide update can take up to 24 to 48 hours.