DNS Management in CloudPit

When do you need this function?

You need to adjust DNS records if:

• Your website should point to an external server

• Your emails are not working correctly

• An external provider requires domain verification

• You want to set up a subdomain

Important: DNS changes are only possible if your domain's nameservers are set to easyname.

Step-by-step: Add a DNS record

1. Log in to CloudPit

2. Next to the desired domain, click MORE (1) and then DNS Management (2)

3. If DNS management is still automatic, select manual management for individual DNS records (3)

4. Click on “+ Add record”

5. Select the desired record type

6. Enter the required values

7. Save the change

Changes are usually active within a few minutes. Worldwide propagation can take up to 24 hours.

Special Feature in CloudPit: “Name” Field

In the Name field, only the subdomain is entered.
The system automatically adds the main domain.

Example:
You want to set an A record for
www.easyname.at.

In the Name field, enter:

www

Do not enter:

www.easyname.at

If the full domain is entered, technically it becomes:

www.easyname.at.easyname.at

The entry will then not work.

Main Domain (without www)

If you want to set a record directly for the main domain (e.g., easyname.at),
leave the Name field empty or use “@”.

The Most Common Use Cases

Point website to an external server (A record)

Type: A
Name: www
Value: IP address of the server (e.g., 203.0.113.10)

For the main domain:
Name: empty or @
Value: IP address

Set up an external email provider (MX record)

Type: MX
Name: empty or @
Value: Mail server address of the provider
Priority: as specified

Existing MX records should be checked and removed if necessary.

Domain verification (TXT record)

Type: TXT
Name: as specified (e.g., @ or _acme-challenge)
Value: code provided by the provider

Point subdomain to another address (CNAME)

Type: CNAME
Name: e.g., blog
Value: target address (e.g., targetaddress.example.com)

Typical Sources of Error

• Nameservers are not set to easyname

• Full domain entered in the “Name” field

• Incorrect record type selected

• Old entries not removed

• TTL has not yet expired

• MX priority set incorrectly

How long do DNS changes take?

• Usually visible in the system immediately

• Worldwide propagation: up to 24 hours