How do I manage my DNS records?

DNS records determine where your domain points. You need this function, for example, if your website should point to an external server, you use an external email provider, or you need to perform domain verification.

Table of Contents

• Add DNS record in CloudPit
• Add DNS record in Controlpanel
• Common use cases
• Typical sources of errors

Add DNS record in CloudPit

Log in to the CloudPit.

Click MORE (1) next to the desired domain and then on DNS Management (2).

If DNS management is still set to automatic, select manual management for your own DNS records (3).

Click on + Add record.

Select the desired record type, enter the required values, and save the change.

Special feature in CloudPit: "Name" field

Only the subdomain is entered in the Name field. The system automatically adds the main domain.

Example: If you want to create a record for www.easyname.at, enter only www in the Name field.

Do not enter the full domain. Otherwise, a technically incorrect record like www.easyname.at.easyname.at will be created.

If you want to set a record directly for the main domain, leave the Name field empty or use @.

Add DNS record in Controlpanel

Log in to the Controlpanel.

Open the Domains menu item.

Click on DNS for the desired domain.

Click on + Add DNS record.

Select the desired record type, enter the required values, and save the change.

Common use cases

Point website to external server (A record)

Use an A record if your domain or subdomain should point to the IP address of a server.

Example for the main domain:

• Type: A
• Name: empty or @
• Value: IP address of the server, e.g., 203.0.113.10

Example for a subdomain:

• Type: A
• Name: www
• Value: IP address of the server

Set up external email provider (MX record)

Use an MX record if emails should be delivered via an external mail server.

• Type: MX
• Name: empty or @
• Value: mail server address of the provider
• Priority: according to provider's specifications

Check existing MX records and remove old entries if your provider requires this.

Set up domain verification (TXT record)

Use a TXT record if an external provider wants to verify your domain.

• Type: TXT
• Name: as specified, e.g., @ or _acme-challenge
• Value: code provided by the provider

Point subdomain to another address (CNAME)

Use a CNAME record if a subdomain should point to another address.

• Type: CNAME
• Name: e.g., blog
• Value: target address, e.g., targetaddress.example.com

Typical sources of errors

• The domain's nameservers do not point to easyname.
• The full domain was entered in the Name field in CloudPit.
• The wrong record type was chosen.
• Old or conflicting entries were not removed.
• The TTL or global DNS update is not yet complete.
• The MX priority was set incorrectly.

How long do DNS changes take?

DNS changes are usually visible immediately in the system. The global update can take up to 24 to 48 hours.