IT support employee

We are currently looking for an IT support employee to join our development team at our Vienna office.

Responsibilities

  • You will analyse and classify incoming customer queries.
  • You will work out solutions over the phone, by live chat or by email, offering assistance to our customers.
  • You will communicate complex queries to our technical department and act as the go-between between customer and technician.

The ideal candidate:

  • Good interpersonal skills, extremely competent as a communicator and able to work as part of a team
  • Reliability and punctuality
  • A vocational degree and work experience in IT support
  • Fluency in German and English, both written and spoken (Slovak is a plus)
  • Experience with Windows, hosting applications (email and FTP clients, etc.) and a variety of web applications (WordPress, Joomla, etc.)
  • Familiarity with how to set up an Internet connection and keep it working (routers, DNS, IP, etc.)
  • Familiarity with Linux and programming is a plus (PHP, MySQL, etc.)

We offer you

  • A professional and communicative working environment
  • Teamwork and quick decision-making
  • Freedom to have new ideas and initiatives
  • A pleasant atmosphere
  • Constant refreshments: coffee, fruit, Pez and mineral water

The monthly gross salary is €1,860.

Michael Mesaric

Michael Mesaric

Support Department Lead

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