IT support agent (f / m / x)

As an IT support agent in our team, you have a varied day-to-day work and an exciting field of work.

Your Role

In line with our motto "Real Service", you provide our customers with outstanding and personal support. After a comprehensive training phase, you are the first point of contact for inquiries from our customers.

Your tasks include:

  • Analyze and classify incoming customer inquiries
  • independent development of a solution
  • Support of our customers via telephone, ticket system and live chat
  • Forwarding complex inquiries to the responsible technical teams

The ideal candidate:

  • a customer-oriented mindset
  • Reliability and punctuality
  • the desire to find valuable and sustainable solutions
  • Completed vocational training and experience in IT support
  • perfect knowledge of German (C2) and English (C1), both written and spoken
  • Optional: Experience with Windows and applications such as email clients, FTP clients, etc., as well as various web applications (WordPress, Joomla, ...)
  • Optional: Knowledge of the structure and functionality of the Internet (router, DNS, IP)
  • Interest in Linux and / or script languages

We offer you

  • a demanding job in an internationally growing company
  • excellent individual development and career opportunities (including interdisciplinary training)
  • annual training budget
  • a professional, communicative work environment and short decision-making paths
  • Freedom to have new ideas and initiatives
  • a family-friendly and safe workplace
  • a high-quality company notebook (Mac or Windows)
  • an electrically height-adjustable table and ergonomic chair
  • Possibility for home office
  • unforgettable team events (digital of course during COVID-19)
  • employer-funded pension
  • excellent transport connections (Vienna Central Station)
  • Bike room with changing rooms and showers
  • Meal allowance for our canteen
  • free drinks and fresh fruit
  • Birthday voucher

For legal reasons, we have to point out that a collective agreement minimum salary of €1,989 (gross, per month) applies. The overpayment depends on your qualifications and experience.

The advertised position is available both full-time and part-time.

Jasmin Betchen

Stellvertretende Personalleiterin

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