Your Role

In line with our motto "Real Service", you provide our customers with outstanding and personal support. After a comprehensive training phase, you are the first point of contact for inquiries from our customers.

Your tasks include:

• Analyze and classify incoming customer inquiries
• independent development of a solution
• Support of our customers via telephone, ticket system and live chat
• Forwarding complex inquiries to the responsible technical teams

The ideal candidate:

• a customer-oriented mindset
• Reliability and punctuality
• the desire to find valuable and sustainable solutions
• Completed vocational training and experience in IT support
• perfect knowledge of German (C2) and English (C1), both written and spoken
• Optional: Experience with Windows and applications such as email clients, FTP clients, etc., as well as various web applications (WordPress, Joomla, ...)
• Optional: Knowledge of the structure and functionality of the Internet (router, DNS, IP)
• Interest in Linux and / or script languages

We offer you

• a demanding job in an internationally growing company
• excellent individual development and career opportunities (including interdisciplinary training)
• annual training budget
• a professional, communicative work environment and short decision-making paths
• Freedom to have new ideas and initiatives
• a family-friendly and safe workplace
• a high-quality company notebook
• an electrically height-adjustable table and ergonomic chair
• Possibility for home office
• unforgettable team events (digital of course during COVID-19)
• employer-funded pension
• excellent transport connections (Vienna Central Station)
• Bike room with changing rooms and showers
• Meal allowance for our canteen
• free drinks and fresh fruit
• Birthday voucher

For legal reasons, we must point out that a minimum salary of €2,223 (gross, per month) applies at the entry level. The overpayment depends on your qualifications and experience.

The advertised position is a full-time position.