When is a backup created?
The data backup is created every day, usually between 11 p.m. and 6 a.m. The exact time and the duration of the data backup always depends on the amount of data we backup for your cloud server.
How is this backup saved?
All data are stored on an extra backup system and are therefore stored completely separately from your cloud server.
How long is a backup kept?
We save the data for 10 days. On the first day we create a full backup, on the next 9 days a so-called incremental backup.
Does the backup count towards my storage space?
No, the backup does not count towards your storage space on the cloud server. We always back up the entire server, it doesn't matter whether you use 1GB or 600GB of storage space.
How can I access the backup?
The backup is accessed via your CloudPit account. You can find further details in the article "How can I access the data backup of my cloud server?"